Terms of Service

1. Acceptance of These Terms

These Terms of Service (the “Terms”) form a binding agreement between you and [LEGAL ENTITY NAME](“Company”, “we”, “us”, or “our”) governing your access to and use of [PRODUCT NAME], including our website, hosted platform, APIs, provisioning workflows, billing interfaces, documentation, and related services (collectively, the “Service”).

By creating an account, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.

2. The Service

The Service provides a hosted control plane and related tooling that allow customers to create and manage dedicated workspaces, provision infrastructure, configure AI agents, connect supported messaging channels, manage subscriptions, and access diagnostics, export, and account-management features.

The Service may include public pages, authentication flows, onboarding flows, workspace dashboards, admin-operated provisioning, billing tools, and integrations with third-party providers.

We may update, improve, modify, suspend, or discontinue all or any part of the Service from time to time, subject to these Terms and any applicable law.

3. Eligibility and Accounts

You may use the Service only if you can form a binding contract with us and are not prohibited from using the Service under applicable law.

You are responsible for:

• providing accurate, current, and complete registration information;
• maintaining the security of your account and authentication methods;
• restricting access to your account and workspace;
• all activity occurring under your account, whether or not authorized by you; and
• promptly notifying us of any suspected unauthorized use or security incident.

We may suspend or restrict access to the Service if we reasonably believe your account or use of the Service poses a security, legal, or operational risk.

4. Subscriptions, Plans, and Provisioning

Access to the Service may require a paid subscription. Unless otherwise stated in an Order Form or separate written agreement, the Service is offered on a self-serve subscription basis.

For the current version of the Service, the standard self-serve plan includes one monthly subscription per workspaceand supports up to 3 agents per workspace.

Provisioning of a workspace or dedicated infrastructure may occur only after successful payment verification and completion of required setup steps. Provisioning times are estimates only and are not guaranteed.

You acknowledge that some aspects of the Service depend on third-party infrastructure, email delivery, identity providers, payment processors, messaging platforms, and AI model providers, and that availability may be affected by those dependencies.

5. Fees, Billing, and Taxes

You agree to pay all fees applicable to your subscription, usage, or other purchased features in accordance with the pricing presented to you at the time of purchase or as otherwise agreed in writing.

Unless otherwise stated:

• fees are billed in advance on a recurring monthly basis;
• fees are non-cancellable and non-refundable except as required by law or expressly stated by us in writing;
• you authorize us and our payment processor to charge your selected payment method for all amounts due; and
• you are responsible for any taxes, duties, levies, or similar governmental charges, excluding taxes based on our net income.

If payment cannot be completed or your account becomes past due, we may suspend access to all or part of the Service, including workspace functionality, until outstanding amounts are paid.

We may change pricing from time to time. Any pricing change will apply prospectively and, for existing subscriptions, no earlier than the next renewal or other date stated in the notice we provide.

6. Acceptable Use

You may use the Service only in compliance with these Terms and applicable law. You must not, and must not permit any third party to:

• use the Service for unlawful, fraudulent, infringing, defamatory, abusive, or deceptive purposes;
• use the Service to send spam, unauthorized marketing messages, or malicious content;
• upload, transmit, or distribute malware, harmful code, or material intended to disrupt systems or networks;
• attempt to gain unauthorized access to the Service, other customer environments, accounts, or related systems;
• probe, scan, scrape, benchmark, or test the vulnerability of the Service except as expressly authorized by us in writing;
• reverse engineer, decompile, disassemble, copy, or create derivative works of the Service except where such restriction is prohibited by law;
• interfere with or disrupt the integrity, performance, or security of the Service;
• use the Service in violation of the terms of any connected third-party provider;
• submit or process data through the Service if you do not have all rights, notices, and consents required to do so; or
• use the Service in a manner that could expose us, our providers, or other customers to legal, regulatory, or security risk.

We may investigate violations of this section and may suspend or terminate access to the Service where we reasonably believe a violation has occurred.

7. Customer Content and Customer Responsibilities

As between the parties, you retain all rights, title, and interest in and to your prompts, inputs, configurations, uploaded materials, conversation data, exported data, and other content you or your end users submit to or process through the Service (“Customer Content”).

You are solely responsible for Customer Content and for your use of the Service, including responsibility for:

• the legality, accuracy, quality, and appropriateness of Customer Content;
• your relationships with your own end users, customers, and message recipients;
• providing any privacy notices and obtaining any consents required under applicable law;
• configuring your agents, channels, prompts, workflows, and third-party integrations appropriately; and
• reviewing outputs generated through the Service before relying on or distributing them where appropriate.

You grant us a limited, non-exclusive, worldwide right to host, copy, transmit, process, and otherwise use Customer Content solely as necessary to provide, maintain, secure, and support the Service, enforce these Terms, and comply with applicable law.

8. AI Outputs and Third-Party Providers

The Service may allow you to connect third-party model providers, messaging channels, hosting providers, identity providers, and other services. Your use of those third-party services may be subject to separate terms and privacy policies between you and the relevant provider.

AI-generated outputs may be inaccurate, incomplete, offensive, or inappropriate. You are responsible for evaluating outputs for your use case, including before using them in communications, business workflows, customer interactions, or compliance-sensitive contexts.

We do not guarantee that outputs generated through the Service will be correct, unique, available, or fit for any particular purpose.

9. Security and Credentials

You are responsible for maintaining the confidentiality and security of any API keys, bot tokens, channel credentials, and other secrets that you provide in connection with the Service.

We may provide mechanisms to validate, store, rotate, or transmit certain credentials as part of the Service, but you remain responsible for:

• ensuring you are authorized to use those credentials;
• replacing compromised credentials promptly; and
• following any setup, security, or integration guidance we provide.

You must promptly notify us if you believe any credentials, account, or workspace associated with the Service has been compromised.

10. Data Protection

Our collection and use of personal data are described in our Privacy Policy. To the extent we process personal data on your behalf as a processor or service provider, the parties may also enter into a separate data processing agreement where required.

You acknowledge that, depending on the nature of your use of the Service, you may be the controller of personal data processed through your workspace, including end-user conversation data, and you are responsible for complying with applicable data protection law in that role.

11. Intellectual Property Rights

The Service, including its software, design, user interface, workflows, documentation, and all related intellectual property rights, is and remains the exclusive property of us and our licensors.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the Service for your internal business purposes.

No rights are granted to you other than those expressly stated in these Terms.

12. Feedback

If you provide us with feedback, suggestions, ideas, enhancement requests, or recommendations relating to the Service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, reproduce, disclose, modify, and otherwise exploit that Feedback for any lawful purpose, without restriction or obligation to you.

13. Confidentiality

Each party may receive non-public information from the other that is designated as confidential or that should reasonably be understood to be confidential by its nature and the circumstances of disclosure (“Confidential Information”).

The receiving party will use the disclosing party’s Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms, and will protect that Confidential Information using reasonable measures no less protective than those it uses for its own similar information.

Confidential Information does not include information that: (a) is or becomes public without breach of these Terms; (b) was already known to the receiving party without obligation of confidentiality; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party’s Confidential Information.

14. Beta Features

We may offer alpha, beta, preview, early-access, or experimental features (“Beta Features”). Beta Features may be incomplete, unstable, or subject to additional terms. We may modify or discontinue Beta Features at any time without liability.

Unless otherwise stated, Beta Features are provided “as is” and are excluded from any service commitments or indemnities.

15. Term and Termination

These Terms begin when you first accept them or first access or use the Service, and continue until terminated.

You may stop using the Service at any time. You may also cancel your subscription through the billing tools we make available, subject to any minimum commitment or prepaid period that applies.

We may suspend or terminate your access to the Service immediately if:

• you materially breach these Terms;
• fees remain unpaid;
• we are required to do so by law or by a third-party provider;
• your use of the Service creates legal, regulatory, security, or operational risk; or
• we discontinue the Service or a relevant portion of it.

Upon termination, your right to access and use the Service will cease, and we may deactivate or delete your account, workspace, and related data in accordance with these Terms, our Privacy Policy, and our retention practices.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

We do not warrant that the Service will meet your requirements, that any workspace or infrastructure provisioning will occur within any specific timeframe, or that outputs, analytics, diagnostics, or exports will be complete, accurate, or error-free.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED EUROS (€100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

18. Indemnification

You will defend, indemnify, and hold harmless us, our affiliates, and our respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, judgments, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Service;
• your Customer Content;
• your violation of these Terms or applicable law;
• your use of third-party integrations, data, or credentials; or
• claims by your end users, customers, or recipients relating to your use of the Service.

19. Changes to the Service or These Terms

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will provide notice by posting the updated Terms, updating the “Last updated” date, or by other reasonable means.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the updated Terms.

20. Governing Law and Jurisdiction

These Terms and any non-contractual disputes arising out of or in connection with them are governed by the laws of [JURISDICTION], excluding its conflict of laws rules.

The courts of [VENUE] will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, unless applicable law requires otherwise.

21. General

• Entire agreement. These Terms, together with any Order Form, Data Processing Agreement, and Privacy Policy incorporated by reference, form the entire agreement between you and us regarding the Service.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. A failure to enforce any provision of these Terms is not a waiver of that provision.
• Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control.
• No third-party beneficiaries. These Terms do not create any third-party beneficiary rights except as expressly stated.

22. Contact